PROCTER AND GAMBLE | Leadership and Change Management

PROCTER AND GAMBLE | Leadership and Change Management Procter and Gamble Overview Procter Gamble is American base worlds largest manufacturers of a wide range of products. The company main maker of household products in the United States, PG has operations is more then 80 countries around the world and markets its nearly 300 brands in more than 160 countries, more than half of the companys revenues are derived overseas. Company products, which fall into the main categories of fabric care, home care, beauty care, baby care, family care, health care, snacks, and beverages, are 16 that generate more than $1 billion in annual revenues (PG Annual Report 2009). 2. PG Change Process 2005 Change management is a word that is used in business to mean the way business to mean the way business is adopted in order to. Change is a constant in both professional and r private lives. According to Druker (1999) changes is generic. He further goes to give that, change leader sees change as opportunity. A change leader looks for change, knows how to find the right changes and knows how to make them effective both inside and outside of organization. The basic principles of change management, and provides some tips on how those principles can be applied. When leaders or managers are planning to manage change, there are five key principles that need to be kept in mind as shown below Different people react differently to change Everyone has fundamental needs Change often involves a loss Management Expectation Deal Management Fear Different people react differently to change Different people have different preferences for where they like to be on this spectrum. Some people like to be at the stability end of the spectrum, they like things to be the way they have always been. Other people like to be at the change end of the spectrum and they are always looking for something different and new. A managers responsibilities need to be revised to account for what employees need most during tough economic times. In Procter Gamble workshop which aligned with what the organization had already learned in the context of plant closures. We found the closures did much less damage when: Managers announced the date of closure and key milestones far in advance and also detailed how employees and members of the community would be affected. Managers fully explained to employees and the community the business reasons for the closure. Managers gave the employees affected the chance to find other jobs within the company or help them with resources for finding a job outside the organisation. Managers expressed their human concern, both publicly and privately, to affected employees and officials of the community. In this way, the key attributes of predictability, understanding, control and compassion were demonstrated. Everyone has fundamental needs By describing the landscape of unmet customer needs and analyzing where new offering have worked before, you can chart a path that will produce successful innovations time after time Anthony (2006). Understanding customer needs and building lasting relationships are important in helping an organization innovate. Businesses innovate through unmet customer needs. Customers express their needs that have not been met and organizations innovate to meet those needs. This is why PG is still leading the domestic product industry because, it listens to customers unmet needs and innovates aggressively to meet those needs. For instance, when babies were wearing cloths diapers, they were very leaky and labor intensive to wash; at that time, mothers needed an innovative product on the market to help fix the labor intensive part of washing the cloth diapers as well as the leakage. PG answered this innovative call by introducing a revolutionary product called Pampers into the market. Change often involves a loss The relevance of the loss curve to a change management programmed depends on the nature and extent of the loss. If someone is promoted to a more senior position, the loss of the former position is rarely an issue because it has been replaced by something better. But if someone is made prospect of getting a new job, there are many losses (income, security, and working relationships) that can have a devastating effect. The aforementioned are the primary features of change and PG management has recognized that. Sometimes, what employees do not understand is the impact of change on their professional and family lives; and it is the responsibility of management to communicate this impact to employees both positive and negative; but mostly, management overemphasizes on the positives and pays little attention on the negative impact. Kinicki (2007) mentioned Managerial changes viewed as good and necessary can be seen by employees as intimidating and even terrifying. But when companies dont take this into account, and force changes that employees arent prepared to handle, those companies risk alienating their workers, losing money and, in the end, seeing those great strategic changes fall flat. This is a communication strategy that PG has been successful in implementing corporate wide. The company ensures that the length and breath of all its units understand the impact of any change mostly at the professional level. Management ensures that everyone involved is interested in the change process. The more employees are interested in the change process the greater the success of the change or innovation. The most important element here is motivation. Management Expectation The relationship between expectations and reality is very important. You can see this in customer relations if a supplier fails to meet expectations then the customer is unhappy; if the supplier exceeds expectations then the customer is happy. All aspects of the marketing process with modules for marketing strategy development and deployment, concept development and testing, pricing strategy, package design, advertising development, media planning, direct marketing, interactive marketing, and sophisticated new know-how and tools for Internet-enabled product development and testing, among others. Hunter Hastings, chairman and chief executive (formerly CEO of Magnifi), who has an extensive background in brand marketing and corporate marketing services; Dan Maurer, president and chief operating officer (formerly general manager of PG i-Ventures), who has extensive international marketing and management experience in PG European and U.S. operations; Wade Miquelon, chief financial officer (formerly finance manager for PG e-commerce area, general partner for PG Internet venture fund and CFO for its Thailand operations), who brings experience in MA, corporate treasury, new business development, and strategy development; Pete Farner, vice president corporate development, (formerly Magnifi senior vice president sales and business development) who is an experienced and successful development executive in established and start-up businesses. Deal Management Fear In times of significant change rational thought goes out of the window. This means that people often fear the worst in fact, they fear far more than the worst, because their subconscious minds suddenly become illogical and see irrational consequences. Example: Our company is reducing staff, which means They will make people redundant, and Ill be the first to be kicked out, and Ill have no hope of getting another job, and I wont be able to pay the mortgage, so Ill lose the house, so My family wont have anywhere to live, and My wife wont be able to cope, so Shell leave me, and Ill be so disgraced the children wont speak to me ever again. Such fears need to be addressed, e.g. by helping people to recognize that most people who are made redundant find a better job with better pay and have a huge lump sum in their pocket! Or, where appropriate, by explaining how the reductions in staff numbers are going to be achieved (by natural wastage or voluntary redundancy). According to De Geus, these are the four key characteristics that best describe the company which can survive for very long periods in a changing world, because its managers who good at the management of change. The quartet provide the framework which enables a PG, or Coca-Cola, or GE to renew itself: note how PG, kept wealthy by its conservative financing, was able to learn from its own mistakes when adapting to a new marketing environment, and to reform and improve its relationships with entities like the major store chains. In doing so, the sustained strength of the corporate brand and culture was invaluable. 3. Analysis of PG strategic change? The road to hell is paved with good intentions this is how we would describe the implementation of Jagers (CEO) strategic change. PG was in deep trouble in the first half of 2000. For the first time in the past eight years PG was showing a decline in profits. In the late 1990s, PG faced the problem of stagnant revenues and profitability. In light of this the Organization 2005 program was launched in July 1999. As indicated in the paper responsibilities and Relationships were not optimised. Nevertheless It takes time for a restructure to become Effective, yet it needed better implementation. With the implementation of the program, PG aimed to increase its global revenues from $38 billion to $70 billion by 2005. The Organization 2005 program faced several problems soon after its launch. Jager concentrated more on developing new products rather than on PG well-established brands. Jager conducted some mistakes which proved costly for PG. For example, efforts made in January 2000 to acquire Warner-Lambert and American Home Products. Contrary to PG cautious approach towards acquisitions in the 1990, this dual acquisition would have been the largest ever in PG history, worth $140 billion. However, the stock market greeted the news of the merger negotiations by selling PG shares, which prompted Jager to exit the deal. Theref ore it will not be farfetched to conclude that the strategic change was welcomed and important to the corporate yet its implementation was not adequate. 4. Environmental Risk Analyses of Procter Gamble Companies and organizations must assess, mitigate, and monitor certain risks involved with their daily operations. A specific area of risk that must be identified is that on the local and global environment. Accidents, natural events, and deliberate assaults are all possible ways for an enterprise to cause pollution or other environmental risks. In order to limit, and hopefully prevent these situations, environmental risk management places a strong emphasis on targeting the problems that could arise and implements a system of metrics that help with prevention. According to Environmental Risk Assessments (ERA), which Procter Gamble (PG) typically calls human and environmental safety assessments, for all products, is key to building PG reputation as a good corporate citizen and maintaining a high level of public trust. This commitment stems from a long-held philosophical commitment that marketing safe products is a core business responsibility, both morally and in a business sense. Given these values, and the importance of ERA to PG future market access, the tool was well accepted by management and employees. Despite the companys success integrating ERA into core business practices, it still faces a number of practical challenges. These include balancing the time and resources spent on complex ERA with the speed at which the company can bring new products to market, balancing a desire for public transparency with the potentially negative business consequences of releasing too much competitive information, and overcoming external perceptions related to the use of risk assessment as a methodology to evaluate consumer products. Innovation is an extremely important driver for PG and drives the number of environmental risk assessments carried out by the company. As the company is continually developing innovative new products, PG submits more new substance notifications to the US Environmental Protection Agency, and its counterparts around the world than most, if not all, other consumer product manufacturers. Thus, the company must conduct more risk assessments to support these new substance notifications than companies that use existing substances in the manufacture of products. PG feels its risk-based approach and tiered ERA feeds more comprehensive information into RD, which ensures products are safe, without unnecessarily delaying innovation and delivery of products to market. This in turn, reduces operating costs for the company. In this way, PG directs more of its resources toward product improvements and key product safety issues. This avoids investing in product development only to have that product sent back to the drawing board based on risk assessment results, or investing resources in unnecessary product testing that may have no real relevance to safety. 5. Implementation of change organizational PG Countless change agents and other organizational interventionists fail to achieve desired results because they ignore or are unaware of the need to closely align change strategy with organizational personality. Durk I. Jager, former CEO of Procter Gamble Co., was clear about his goals when he took office in 1999: shore up overseas operation and grow top brands. These measures would remedy sagging sales and redeem PG image as the leading global marketer of consumer products. However, Jagers strategy for achieving these goals was perceived as being so abrasive, so discordant with PG personality, which his management team rebelled against him. He was forced to resign in less than two years. Alan G. Lafley, a longtime executive who understood and respected the companys culture, took office in 2000. Through a combination of wisdom, humility, personal engagement, and a careful alignment of change strategy to corporate personality, G. Lafley has turned PG into one of the great corporate su ccess stories of the twenty-first century. According to PG Chief Information and Global Services Officer, Filippo Passerini, the company envisioned itself fundamentally transforming the operation through the use of innovative technologies that will help the entire PG to work smarter, faster and more efficiently. In line with implementing a service-oriented architecture (SOA) system to improve data and files accessibility, PG adopted a new system the online workspace system. Online workspace systems are to build up an inventory of applications to deliver information for its global business units making them available as services through the portal. This process allows employees and managers to reuse systems and codes from other parts of the business (purchasing, marketing, logistics, manufacturing, etc). This new system includes a security module to protect information and a service platform to allow date from a variety of sources that could be accessed on demand. PG aims to improve and support decision making while also increasing internal and external peoples access to knowledge and information (Mari, 2008). There is no particular person who drives the change but the impetus for implementation of online workspace systems lies on the necessity to tap virtual working opportunities while also reducing workload due to web-based space and chargeback reports. PG realizes that to accommodate smarter working practices, there is the need for a fully integrated web-based facilities management environment. SOA underpins an online portal that will aggregate business information for PG 32, 000 managers. 6. Information Technology in PG PG business managers commit to meeting profit goals, market share goals, and volume goals. PG trying to develop a mirror program in IT with equivalent measures. Instead of shares, PG have service levels; instead of volume, they have value creation. It is very numerical, very measurable. Our scorecard is numbers. We even give our internal IT customers a sales booklet. Its a great identity builder. At the end of the year, you can say and show that you did it or you didnt do it. We have a business manager model within the company that really works, so IT is following it. 7. PG online Store How and where to distribute its products is one of the major decisions facing nearly all product marketers. Procter Gamble is dipping its toe into the online selling channel. While this is identified as only being a research lab intended to help PG learn more about consumer buying behavior, it nevertheless has to be making some retailers wonder what is next. The site will launch in the spring and is worth watching. 8. PG E-Notebook Proctor Gamble reinvent the process of invention within the company with an Electronic Lab Notebook system that went live within its research development organization at the end of February. Although online data tracking for researchers is not new, particularly within some specialties such as pharmaceuticals, PG challenge was to devise a system that encompasses the diversity of its research, which includes some drug development but also efforts to find a sudsier soap or a more absorbent diaper. 9. Conclusions As a consumer goods manufacturer, PG seize every opportunity that came their way most especially in placing emphasis on the role of technology is further brand building, innovations and process advancements. Expanding technical capacity lessened the duplication and inefficiency though IT is considered to be a cost. In optimizing the business, PG shift its culture from a technology-based to solutions-based company. The paradox though is on using IT systems and processes and arriving at the solutions. In realigning the PG approach, the company run as business whereby the changes is experienced on being a cost center where the focus is only on cost reduction to (cost, service levels, value creation and service management. Virtualization, personalization and real-time decision-making through corporate portal, ECM and online workspace systems are the main strategies. Strategic analysis has allowed us to understand the underlying objectives of change were much necessary on time. The Implementation of change is took time but PG took the competitive advantage which he has reward. The assumptions depend on the learning about the firm accounting practices, about its strategic choices and from the ratio analysis.

Promote Child and Young Person Development Essay

1. Explain the factors that need to be taken into account when assessing development When assessing a child/young person we must be careful to take in to account confidentiality before carrying out any observations. Within my setting, we have an Welcome pack (aka Induction Pack) with lots of forms for the parents to sign which gives us permission to observe them and the child/children with in the assessment centre. All of the confidential material surrounding the parents and children are locked away in a secure cabinet in the office so no unauthorised access is allowed. The only time confidential is breached is if the child is at risk and we only share this information with other authorised professionals. When carrying out observations either in the room or via camera we have to take the Childs wishes and feelings in to consideration, if the child is at real risk we stay present but if they child clearly doesn’t want you there we must leave the room. For example, we had a family with a toddler and baby and during the night when mum fed the baby we were present in the room, but often having this person in the room woke the toddler and caused him unnecessary upset so instead watched intensely via the CCTV. When we assess a child we must take account of their ethnic, cultural and linguistic backgrounds as these can play an important role in how the child acts and the understanding of the words being used. Disability or specific requirements need to be taken in to account when carrying out any assessment/observation of a child can be underestimated and the observations will be unreliable. In my setting we receive all the information of each family from the Local Authority who have referred them to us, its vital we receive relevant and up to date information so we know exactly what the concerns are and get an accurate picture of the Childs development, if this information was incorrect it could harm the child’s  development. Avoiding bias is important in my role, we must remain completely objective, we are not here to judge our families, we observe and document facts of every aspect of their day to day lives they live out with in the assessment centre, our focus is the child and our main responsibility is there safety. We have a large staff team who all individually work with each family and we each document what we see, then once social workers and assistants have read the ass essment forms, patterns can emerge.

The State Board of Nursing Agency Overview

I chose to review the State Board of Nursing for the state of Ohio at, www. nursingohio. gov. The mission of the Ohio Board of Nursing is to actively safeguard the health of the public through effective regulation of nursing care ( www. nursing. oho. gov; June 2013) The agency offers nurses the ability to renew licenses and certifications online, enroll into refresher courses, sign up for state conferences and review laws and rules of the State Board. The agency holds its standards and requirements to its nurses to the up most. While researching information I found that any actions that our field against board members are located on the site as well as any disciplinary actions that may take place. In January of 2013 I located 256 disciplinary actions from indefinite suspensions, to permanently revoked license, to hearing actions. Then 44 monitoring actions from urine drug requirements, lift of narcotic restrictions, and approved to accept employment actions. The agency supports the patients that each member comes in contact with. The State Board requires each member to practice nursing safeguards. Making sure that every nurse is familiar with laws and rules that affect his/or her practice. As well as providing trainings, assessments to keep every member up to date to prevent penalties. The State Board also provides a listing for education purposes for associate degree programs that are offered in many different cities in Ohio from Akron, Ohio to Cincinnati, Ohio. Each school is to meet the Boards requirements and allows a student to see if a college is conditional approved, fully approved or provisional approved by the state board. The site also assists with FAQ for continuing education and scholarship and loan opportunities for nurses in the state of Ohio. The Ohio State Board, is not only is available for nurses to review but also allows t the public to know there rights, as well as file complaints if need be. I think the fact that Board makes it know that they hold each of their members accountable to provided quality care shows that they are committed to make sure nurses maintain its high standards.

Karst Topography and Sinkholes

Karst Topography and Sinkholes Limestone, with its high calcium carbonate content, is easily dissolved in the acids produced by organic materials. About 10% of the earths land (and 15% of the United States) surface consists of soluble limestone, which can be easily dissolved by the weak solution of carbonic acid found in underground water. How Karst Topography Forms When limestone interacts with underground water, the water dissolves the limestone to form karst topography - an amalgamation of caves, underground channels, and a rough and bumpy ground surface. Karst topography is named for the Kras plateau region of eastern Italy and western Slovenia (Kras is Karst in German for barren land). The underground water of karst topography carves our impressive channels and caves that are susceptible to collapse from the surface. When enough limestone is eroded from underground, a sinkhole (also called a doline) may develop. Sinkholes are depressions that form when a portion of the lithosphere below is eroded away. Sinkholes Can Vary in Size Sinkholes can range in size from a few feet or meters to over 100 meters (300 feet) deep. Theyve been known to swallow cars, homes, businesses, and other structures. Sinkholes are common in Florida where theyre often caused by the loss of groundwater from pumping. A sinkhole can even collapse through the roof of an underground cavern and form whats known as a collapse sinkhole, which can become a portal into a deep underground cavern. While there are caverns located around the world, not all have been explored. Many still elude spelunkers as there is no opening to the cave from the earths surface. Karst Caves Inside karst caves, one might find a wide range of speleothems - structures created by the deposition of slowly dripping calcium carbonate solutions. Dripstones provide the point where slowly dripping water turns into stalactites (those structures which hang from the ceilings of caverns), over thousands of years which drip onto the ground, slowly forming stalagmites. When stalactites and stalagmites meet, they forum cohesive columns of rock. Tourists flock to caverns where beautiful displays of stalactites, stalagmites, columns, and other stunning images of karst topography can be seen. Karst topography forms the worlds longest cave system - the Mammoth Cave system of Kentucky is over 350 miles (560 km) long. Karst topography can also be found extensively in the Shan Plateau of China, Nullarbor Region of Australia, the Atlas Mountains of northern Africa, the Appalachian Mountains of the U.S., Belo Horizonte of Brazil, and the Carpathian Basin of Southern Europe.

Control essays

Control essays The British new there was riches to be had in the new world. They werent happy with everyone getting a piece of the action. They wanted it all for themselves. In order to ensure that no one else was getting rich they put many rules and regulations on how things were to be done in the colonies. The British wanted to be in control of all trade that was going on though out the world. They started with the Navigation Acts saying at first the ships and crewmembers needed to be either English or Colonial. They later changed that to make it only the English. They set rules such as the Manufacturing Acts on wool and Hats they could not manufacture finish goods. All raw materials had to be shipped to England, and then back to the colonies in finished goods. In 1776 the British imposed the Currency Act, colonies were no longer allowed to have paper money. All because British merchants didnt like the idea. As if that wasnt enough the British were adding one tax after another. The Sugar Act was designed to make sure the sugar went only to England. Ships needed to carry prove of where the sugar came from. The Stamp Act really pissed the colonist off. It was the first internal tax directed right at the colonist. This tax meant that any documents of importance such as newspapers, playing cards, and legal documents needed to have a stamp on them, of course this cost the colonist money. The colonist where very angry, the believed they had helped the British in the French and Indian war, and this was unfair. They revolted in many ways, one being people where tar and feathered. The Townshend Duties Act was another way of getting more for their money out of the colonist. Because they didnt want to pay internal tax, England figured they could get them on external tax on things such as tea, paper, paint, lead, and glass. The colonist decided it was time to stop buying from Great Brita in, and ...

Social Work Theory Essay Example | Topics and Well Written Essays - 1250 words

Social Work Theory - Essay Example Justification for and against why used chosen theories   A. Praxis approach is suitable to establish context B. Cognitive therapy approach is suitable to address problems VII. Research   VIII. Conclusion   Abstract This report will analyze and evaluate the usefulness of functionalism. Based on the case of Mrs. Lucian, the concept of functionalism will be applied together with the assessment stage of ASPIRE modelled when developing social work intervention. Aside from the use of cognitive therapy intervention, this report highly recommends the need for social worker to educate Mrs. Lucian regarding her rights and privileges under the law in domestic violence situations or visit the nearby law enforcement group to discuss the problem with the police to protect Mrs. Lucian and her children from abusive husband. Functionalist Analysis and Cognitive Therapy In the Context of an ASPIRE Model Assessment Student’s Name Student Number Course Name and Number Name of Professor Date of Submission Number of Words: 1,505 Introduction Mrs. Lucian decided to seek professional help from the social service. In relation to the case of Mrs. Lucian, this report will focus on exploring the strengths and weaknesses of functionalism. ... Based on the assessment phase of the ASPIRE model, this report will critically analyze how the theory of functionalism can be useful in enabling the social care workers to assess and interpret the given case study. Brief Introduction about the Theory of Functionalism Functionalism is a structural theory which serves as a basis for asking a client to objectify the situation they are currently facing (Holmwood 2005, pp. 87 – 109). According to Jones (2003, p. 38), functionalism analyzes and study the society as a whole based on different structure that works as a system. Under common values, functionalism would normally give emphasis on objective observation of social relationships between the client and other people that surrounds the client (Brym and Lie 2007, p. 13). One of the strengths of a functionalist intervention model is that the use of this theory focuses on searching for ways on how the social care workers could reach social equilibrium (Brym and Lie 2007, p. 14). To maintain a healthy and harmonious family life, the personal interests of each of the family members should be well integrated and in equilibrium. As an active member of the society, the ability of the family members to stabilize their familial relationship could make the family as a whole function well. The theory of functionalism focuses on analyzing how people functions within a society based on social structure like family, education, and religion among others. In line with this, Isajiw (2002, p. 10) explained that it is important to solve familial dysfunction because of the interdependent phenomena that could arise from family-related problems. Since problems within

SPORTS DEVELOPMENT Essay Example | Topics and Well Written Essays - 1750 words

SPORTS DEVELOPMENT - Essay Example thanks to the right policies set up by government leaders while in office to promote and safeguard sports as an equal and able employer in the country. The leadership of the country, under various prime ministers, opted to adopt and promote various sports policies that would promote and enhance sports development in the country over the years (Houlihan & White 2003, p.192). Tony Blair and David Cameron are the two bigwig leaders of the country, who during their time at the helm of office as the Prime ministers of the United Kingdom came up with different sports policies to develop the sporting sector of the country. The effective implementation of these polices ensured growth and development of sports, especially with government support, from the grassroots all the way t the national level. As such, the United Kingdom continues to shine owing to the sound policies adopted by its leaders to promote and safeguard sporting activities within the country (Blovce & Smith 2009, p.189). Some of the common sports polices designed by these leaders include the school sport and P.E policy, and the policy that interlinks sporting activities and elite performance. Tony Blair is one of the elite leaders of the United Kingdom, and was in government for over 24 years, where he started as a representative and ended as a prime minister from 1983 to 2007. However, his most influential years were when he was in power as the British Prime Minister from 1997 to 2007, before his candid resignation and passing on the mantle of leadership to Gordon Brown (Coe 2012, p.55). As a Labour Party Leader, Tony Blair developed several sports policies in order to promote sporting activities throughout the country. Blair’s government had a firm stand on sports and wanted to expand and improve the nature of sporting activities in the country. As such, he and his government came up with a new policy known as the P.E and School Sports Policy, as well as, the elite performance and sports linkage